But another major sticking point in all of this is event postponements, an entirely separate category of cases. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. No. That customer may need to try and exchange those tickets, or attend the rescheduled date. Read more about our event cancelation policy. By attending the event, you assume all risk of exposure to COVID-19. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. StubHub now offering cash refunds for Covid-19 canceled events | CT Call 211 | Centers for Disease Control and Prevention. There's class action suits, that they violated their fan protect guarantee," Rossman said. But, unfortunately, most are canceled for now due to the coronavirus. Concert "postponed", stub hub wouldn't refund, dispute - reddit But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. StubHub updated their policy today. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. What do I do if my event is cancelled? How do I get my compensation? If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. Just three weeks later, the company issued an update on their coronavirus policy. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . StubHub said they'd refund canceled tickets, but now they're taking If sellers had events canceled, StubHub would. Powered and implemented by Interactive Data Managed Solutions. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. Farley said refunds should be a piece of cake. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Your email address will not be published. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. More: Stay up to date on all of MLives coronavirus coverage. They're trying to claw that back. StubHub to refund canceled events after pandemic complaints - KHOU . McMillan has had a StubHub account since 2017. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. But people want their cash back now. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Customer service all the way to your seat, 2000-2022 StubHub. By choosing I Accept, you consent to our use of cookies and other tracking technologies. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). Today 3/27 #Stubhub updated their policy for CANCELED events. 2023 www.jsonline.com. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. 3. Events that were postponed or rescheduled wont be refunded, Fowlks said. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit. The Associated Press. The answer is yes, StubHub is legal. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Re: StubHub Notice of Dispute March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). For most sold out events, Stubhub is a great and easy way to get tickets. Emily Walsh. You don't throw him out of the restaurant," Rossman said. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Unfortunately, not all ticket sellers and venues are making it that easy. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. Get browser notifications for breaking news, live events, and exclusive reporting. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Viagogo, a tickets marketplace, bought StubHub in February 2020. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Many events that have been cancelled or postponed are giving patrons a full refund for their money. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Thats simple contract law, he explained. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. This Rewards Cash is ready to be used right now through the Vivid . However, there are some cases where StubHub may give you a refund, or even replacement tickets. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. Customers can choose to keep their credits if they like. Theyre not offering one and I cant make the new date. It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. As if the cancellation of sporting events and concerts wasn't enough. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. All Rights Reserved. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. Lets pick a winner in every mens college basketball conference tournament. . If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. The credits are valid through the end of 2022. What are the consequences if I dont comply with these health and safety policies? That guarantee is a promise you'll get your money back. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. Its important to know your consumer rights when you ask for a refund. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Prefer a cash refund instead? We'll email you when an event is canceled. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Ticket refunds: Here's what to do if your events are canceled or Unless you want a refund. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. StubHubs return policy is called the FanProtect Guarantee. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Solved: Event cancelled - Seller refunds? - StubHub Community Market data provided by ICE Data Services. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. Odds & lines subject to change. Seamlessly, a full refund will be reimbursed to your account. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. No problem. Avoid close contact with people who are sick. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! StubHub notes it was the first to offer the 120% credit for canceled purchases. 505 North 20th Street StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Are there rules to follow when attending an event? McMillan is represented by a Detroit law firm specializing in class actions. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Get browser notifications for breaking news, live events, and exclusive reporting. Birmingham, Alabama 35203 It was a waiting game until March 30. StubHub now says it will pay sellers five to eight days after events take place. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Filled out the block for reason. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. As if the cancellation of sporting events and concerts wasnt enough. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. After a canceled event, StubHub charges the seller for the amount collected. How Do I Get Stubhub to Refund a Charge? - GetHuman StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too.
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