This does not prevent us from varying these terms without reference to them. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. If You do not qualify, do not use the Services. 13th June 2017 - email received to say I was being refunded I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. Note that this is separate from any VAT viagogo is required to charge on its fees. viagogo charge for cancelling sale. 2.1 Requirements. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. I confirmed the sale and wanted to ship the tickets over. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. The OP never checked properly on either of their accounts if the listings were cancelled. If you can't find your event, you can tell us about it here and we'll add it to our website As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? Copyright (c) 2006-2023, viagogo AG. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. viagogo AG is registered in Switzerland, Company No. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. David Birdsall. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. it says. Event dates, times, venues and subject matter, which are listed on the ticket, may change. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. Please wait for me to edit this post before posting please false representation/ unethical behaviour. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Claim it and get a lot of features. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 6.1 No Warranty. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Submit a complaint and get your issue resolved. 2.3 Username and Password. Kind regards 6.8 All Sales are Final. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Such notice shall be deemed given one business day after the email is sent. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. There are still plenty of tickets available on the official site. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 3.2 Other Information. At no time do We provide the Buyer's payment information to the Seller. To be a member of this Site, You must agree to accept the terms in this Agreement. 2.8 Payment Authorisation. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. 5.2 Violations, Termination and Suspension. viagogo - Buy & Sell Concert, Sport & Theater Tickets On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. This is misrepresentation. 5.3 Disclosure of Information. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic 6.6 No Agency. Please help! This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. Seriously people need to take responsibility for themselves. mrs browns boys show tickets - no tickets. Primary Menu. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Viagogo - didn't pay me for tickets sold through viagogo to adelle sale missing persons national parks. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. You warrant that you are over 18 years old and have the legal capacity to make the transaction. PREAMBLE I bought 4 and spent 440 whilst tickets are still on sale for 40 each. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. 2.18 Merchant Description. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 7.5 Miscellaneous. The Sellers and the Buyers are hereafter jointly referred to as the Members. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated 6.3 Allocation of Risk. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Search. To be a member of this Site, You must agree to accept the terms in this Agreement. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. viagogo - Buy & Sell Concert, Sport & Theater Tickets A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. the price it is sold for on the primary market). we are looking into it, had to call back again to be told still looking into it ! 2.3 Username and Password. If you are not the intended recipient, please delete the message, attachments, and notify the sender. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. 2.10 Seller's Confirmation. 2.2 Registration. 2.10 Collecting Payment. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Except for the express warranties stated in this agreement, We provide the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I called back of which a different agent explained the situation and no tickets were available. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Can I pick up my tickets instead of having them shipped? If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. 5.1 Investigations. I want to raise this as an official complaint as trying to resolve this previously has simply not worked We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 6.6 No Agency. If You do not qualify, do not use the Services. Can I buy tickets that are personalised with someone else's name on them? Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). My order ID is [protected]. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 1.4 Modification. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). Viagogo won't cancel my order MoneySavingExpert Forum Profitable Tips About Online Casino Sites. I have contacted Customer Support as your website states 100% guaranteed tickets! I wouldn't think it could be that improbable to query this as they have all the data available for them. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. I was mislead by viagogo and have been completely conned out of this money. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity I am appalled by the lack of honesty, knowledge and training your staff showed. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. This charge is in addition to the amount originally paid for the tickets. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Excessive pricing, bad communication & despicable customer service and still no tickets! women's ray ban sunglasses sale; cnut the great cause of death. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. 2.14 Ticket Information. This will surely increase the credibility of your complaint. Viagogo must sell StubHub's non-US business - BBC News https://www.youtube.com/watch?v=mGXViB2y2ys. 1.3 viagogo Guarantee. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 2.8 Notification. viagogo charge for cancelling sale - holo3-rv.com Viagogo were not able to supply them at the last minute and offered a refund. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. This is not OK and I would not use Viagogo again. None of my emails have been responded to. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. by Ethan More 2 months ago. 2.6 Pricing Formats. Tag: viagogo charge for cancelling sale - reanything.com This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. 6.2 Waiver of Consequential Damages; Liability Limit.
David Russell, Equis, Should Australia Become A Republic Pros And Cons, Nicky George Son Of Christopher George, What Happened To Dean Martin's First Wife, Green Apple Kool Aid Pickles, Articles V