Report Inappropriate Content Message 8 of 14 (4,002 Views) Reply 0 SeaMaiden Honored Contributor Posts: 23,704 Registered: 03-10-2010 Re: How do I get ahold of Diamonique to get a ring repaired 05:26 PM. 1995-2023 QVC, Inc. All rights reserved. I took it to the jewelers and for like 30.00, maybe less he put in the matching cz stone. 888-345-5788; Live Chat; Customer Service & FAQs; Chat on Facebook Messenger ; Returns & Exchanges 888-345-5788; Live Chat; Customer Service & FAQs; Chat on Facebook Messenger ; Returns & Exchanges Customer Service. I just know they preferred to replace all than to repair the one. diamonique customer service. Customers need to have receipts. To be honest, that translated to me to mean, they could care less about repairing my bracelet. Report Inappropriate Content Message 8 of 14 (4,002 Views) Reply 0 SeaMaiden Honored Contributor Posts: 23,704 Registered: 03-10-2010 Re: How do I get ahold of Diamonique to get a ring repaired Completely meaningless IMO and definitely not a selling point for me. Both said they didn't want to work on it because adjacent stones shared prongs. *You're signing up to receive QVC promotional email. *You're signing up to receive QVC promotional email. And it's always on the customer to prove the item was actually purchased. Call QVC customer service. That being said, when I called Customer Service, I was told to send it to the Diamonique repair address. Two-tone paperclip link chain; solitaire Diamonique simulated diamond; polished finish. Customer Service. See the complete profile on LinkedIn and discover Diamoniques connections and jobs at similar companies. We offer a lifetime guarantee for our clear Diamonique stones, so if a stone is lost or damaged we will try to repair or replace it. *You're signing up to receive QVC promotional email. 04-05-2023 04:29 PM. See the complete profile on LinkedIn and discover DIAMONIQUES connections and jobs at similar companies. In fairness to QVC, it wasn't the Diamonique that was an issue--the bracelet broke. Find recent orders, do a return or exchange, create a Wish List & more. We also use third-party cookies that help us analyze and understand how you use this website. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788. (You can print a return label and invoice for any QVC item by doing this. Home Uncategorized diamonique customer service. I've been a customer since 1986, my order history does not go that far back. QVC's Privacy Statement does not apply to these third-party web sites. 1995-2023 QVC, Inc. All rights reserved. 03:51 PM Worth a try. A few years back a friend of mine had ring where the platinum coating was wearing off the under side of the ring and she called QVC and they either fixed the ring or, more than likely, sent her a new one. I have a couple pieces that have lost stones, and I'd LOVE to have that long past "guarantee" honored, but I would NOT want the piece held unrepaired, and being offered a "replacement piece of 'comparable' value". @joa Can you find a copy of the guarantee and of your order number so you can contact the SocialTeam? 888-345-5788; Live Chat; Customer Service & FAQs; Chat on Facebook Messenger ; Returns & Exchanges Sent diamonique jewelry off for repair with receipt, 2 months ago. I have been a customer since the beginning of QVC (was CVN) - I bought a 7 stone ring and one of the stones fell out. This only applies to the stone itself and wont cover any damage to the claw or setting for the stone, nor does it extend to watches, necklace clasps etc. QVC's Privacy Statement does not apply to these third-party web sites. https://www.etsy.com/listing/522883239/greek-key-eternity-ring-diamonique. Category: See the complete profile on LinkedIn and discover Diamoniques connections and jobs at similar companies. 1995-2023 QVC, Inc. All rights reserved. 04-05-2023 04:29 PM. I would think that they keep past orders on file for only a limited time. If they can't replace the stone, they should replace the ring! Thats quite awhile to not get the ring back. I have been a customer since the beginning of QVC (was CVN) - I bought a 7 stone ring and one of the stones fell out. They have the greatest customer service, and salespeople, always willing to answer all your questions and willing to help you even if you don't even know what you want. Customer Service. Report Inappropriate Content Message 8 of 14 (4,002 Views) Reply 0 SeaMaiden Honored Contributor Posts: 23,704 Registered: 03-10-2010 Re: How do I get ahold of Diamonique to get a ring repaired WebDiamonique Green Entrepreneur and Customer Service Advocate| Helping build great businesses and creating memorable experiences. 888-345-5788; Live Chat; Customer Service & FAQs; Chat on Facebook Messenger ; Returns & Exchanges I buy so much of it, there was no way in the world I knew what the item number, etc was. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. QVC's Privacy Statement does not apply to these third-party web sites. The Q credited my account. Called customer service and they said they couldn't find the order in my history so they wouldn't help me EVEN though they say a Lifetime Warranty. Customer Service. 05:12 PM Customer Service. Customer Service. Since Diamonique is a QVC brand they "know it is theirs" and in my mind they should honor repair requests if they fall under what is an expressed covered repair. Two-tone paperclip link chain; solitaire Diamonique simulated diamond; polished finish. Get sneak previews of special offers & upcoming events delivered to your inbox. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I called QVC customer service to try to get the item number and because I'm such a good customer, they couldn't sort throught all of my orders to find it. One came back with a stone the wrong size. I believe it's very difficult to replace a stone in an eternity band, unless the stones don't have shared prongs. @joa Everything I have even one or two year guarantees on requires me to identify the item. Get sneak previews of special offers & upcoming events delivered to your inbox. WebDisability Customer Support Amazon Health Customer Service Amazon Basics Best Sellers Prime New Releases Today's Deals Music Books Registry Fashion Amazon Home Gift Cards Toys & Games Sell Coupons Automotive Computers Beauty & Personal Care Home Improvement Smart Home Video Games Find a Gift Health & Household Products See the complete profile on LinkedIn and discover DIAMONIQUES connections and jobs at similar companies. Diamonique request. But opting out of some of these cookies may have an effect on your browsing experience. WebCustomer Service. diamonique has 1 job listed on Customer Service at Connextions. Customer Service. I have a different problem with Diamonique warranties - have any of you ever lost a stone in a ring? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is mandatory to procure user consent prior to running these cookies on your website. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Looking for diamonique customer service ?, Apr 30, 2020 We offer a lifetime guarantee for our clear Diamonique stones, so if a stone is lost or damaged we will try to repair or replace it. *You're signing up to receive QVC promotional email. 888-345-5788; Live Chat; Customer Service & FAQs; Chat on Facebook Messenger ; Returns & Exchanges For rings and bracelets I only buy 14k or sterling silver. 888-345-5788; Live Chat; Customer Service & FAQs; Chat on Facebook Messenger ; Returns & Exchanges Maybe speaking to a supervisor would help. I just spoke to QVC customer service yesterday (9/7/2016) about this very subject. WebWe offer a lifetime guarantee for our clear Diamonique stones, so if a stone is lost or damaged we will try to repair or replace it. They sent back my fixed cross in about 3 weeks and a stone was already missing and it wasnt in the box. Thank you. I thought Diamonique was supposed to have such a wonderful guarantee on their product. Is there an email or phone number to call? A stone fell out. Best to save receipts or copy orders online to keep in case we need them. Looking for diamonique customer service ?, Apr 30, 2020 We offer a lifetime guarantee for our clear Diamonique stones, so if a stone is lost or damaged we will try to repair or replace it. I started with QVC way back when. I would never put such stress on myself over the paste. Report Inappropriate Content. oh girls but it with the intention of enjoying it as often as possible and plan on losing it. I would like to see Diamonique offer a inside outside earring hoop. Call 1-800-345-1515 when they answer ask to speak to Customer Service, they will direct you on what action to take. 888-345-5788; Live Chat; Customer Service & FAQs; Chat on Facebook Messenger ; Returns & Exchanges I had to call a number CS gave me. I called QVC and they told me to just return the cross. Total Diamonique simulated diamond weights are approximate: Cushion 1.735 carats; Oval 1.25 carats; Emerald-Cut 1.634 carats; Heart 1.306 carats; simulated diamonds are cubic zirconia. Looking for diamonique customer service ?, Apr 30, 2020 We offer a lifetime guarantee for our clear Diamonique stones, so if a stone is lost or damaged we will try to repair or replace it. *You're signing up to receive QVC promotional email. This ring was so beautifuland I haven't seen one like this since. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Anytime I've had a problem or question they have always been most helpful and courteous. These cookies will be stored in your browser only with your consent. Order Status it states "Return Pick-Up Pending". WebDiamonique has 1 job listed on their profile. They should be able to assist you. I am a VERY good customer, but I'm not valued as one. Report Inappropriate Content. - edited Connextions View diamonique smiths profile on LinkedIn, the worlds largest professional community. WebDIAMONIQUE has 3 jobs listed on their profile. I had a multi stone, multi row, 14K ring (I remember it was a TSV) from about 15 years ago. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788. @SeaMaiden They will probably replace the whole ring rather than just the stone. I don't believe there is any shame on QVC. 888-345-5788; Live Chat; Customer Service & FAQs; Chat on Facebook Messenger ; Returns & Exchanges I was just informed that this not covered by the life time warranty, just the stones. Suggest you send an email to: QVCSocialTeam@qvc.com, "Never argue with a fool. Greek Key Diamonique Encrusted Ring The classic Greek Key design of her way to send me pictures with ideas and I was blown away by her customer service . 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