The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Review the relevant exam preparation guide for detailed instructions on how to prepare. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Learn more about your EEO rights as an applicant (Opens in a new window) . Customer loyalty and satisfaction is their number one priority. 2023 The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. 50 features and changes you might have missed in macOS Ventura. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Some employers may accept candidates with a high school diploma or an associates degree. When a customer needs assistance, you quickly assess their situation. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Apple is a drug-free workplace. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. The entire store team benefits from your commitment to providing the best care for customers. United States Department of Labor. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Analytical cookies are used to understand how visitors interact with the website. By clicking Accept All, you consent to the use of ALL the cookies. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. An Apple logo or digital badge is a seal of approval and a promise of excellence. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Copyright However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . But opting out of some of these cookies may affect your browsing experience. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. 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View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. Click here to see the total pay, recent salaries shared and more! The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. This cookie is set by GDPR Cookie Consent plugin. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. The best part of working for Apple: It had to be launch days! Take proctored certification exams from your home or office. As mobile devices become more complex, technicians will be needed to repair and maintain them. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Thanks to her teams help and extra tech training, she got to know our products inside out. Both full-time and part-time jobs are available. Copyright 2023 Apple Inc. All rights reserved. NOW WATCH: The 6 best new features coming to Apple computers. This provides the opportunity to progress as you grow and develop within a role. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Demonstrate and validate your expertise, whether you're an app developer or IT professional. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Users can demonstrate their competency with two new exams and earn certification from Apple. As businesses become more reliant on technology, the need for security professionals will continue to grow. Apple's most powerful Mac will finally shift to Apple silicon. United States Department of Labor. All Apple certification exams are delivered through OnVuea live, online proctoring solution. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Your work hours will be based on business needs. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's)