17h00, on LIKE ITS GAME OF THE SEASON ALREADY, on You'll not be able to watch any BT Sport online content if you have certain cookie restrictions; please follow the instructions below. - last edited on If you think you've successfully set up your BT ID, try logging in to the BT Sport app. Make sure that 'Enable Mobile Streaming' is set to 'on'. Please check that you're entering the correct EE phone or tablet number and begin the set-up process again. We use the location of your IP address to confirm that you're somewhere that BT Sport streaming is supported. Enjoy free shipping in national and international when customers shop more than certain dollars at Bt Sport. Check your wi-fi connection, re-start the app and re-try. iPad Air, iOS 12 Posted on Apr 19, 2021 1:32 AM Reply I have this question too (43) All replies Page 1 of 1 LotusPilot Try the channel again now. This means that you dont appear to have an active billing BT TV account, or that your account is currently suspended. Sorry! You may see these if you're trying to access this player from outside the UK, which isn't allowed. Note: Jail-broken, rooted, and devices using developer versions of operating systems aren't supported by the BT TV App. These error codes relate to the enhanced video player and occur when content is unavailable. This means that there's either an issue with your registered device(s), or you've reached your registered device limit. It's therefore given up trying. on Make sure youve enabled location services for the BT TV App in your device settings. If you're within the EU but still being blocked: Make sure you're not using any VPN software on your device. If youre having problems installing the BT Sport App, please follow the steps below: If the app has partially installed, please uninstall and reinstall via the app store>. To fix these errors, you'll need to perform a reset using either the buttons on the box, or the menus. try uninstalling the app and downloading it again>, please uninstall and reinstall via the app store>, send you your account number in the post >, Android devices running OS 4.4 (Jelly Bean) or later, Windows smartphones and tablets running Windows 10. If you still get same error message, please try again in a couple of hours. Im a Sole Trader, Limited or Public Sector Business with up to 100 employees, I'm a business with more than 100 employees, There are no events to show error message'. Your BT Sport account may take up to 24hrs to activate, so please be patient. 18h13. 14-08-2021 Alternatively, you can also watch the final through our BT Sport App, which is available to download from the Apple App Store or Google Play Store. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Simply click the link below and give it a go. If this doesn't fix the problem, click on the Video doesn't play back when pressing play link below and follow the steps. Video doesn't play back when pressing play, Im being blocked from streaming because Im outside of the European Union (EU). If it doesn't work, it could be a fault with your TV or your box. Simply click the link below and give it a go. Data storage apps in particular use a lot of data. To use the BT Sport App you need to have a BT ID. These will help you reset your your details so you can log on to the BT Sport online player again. This means that there's an issue with the operating system your device is using, and it may be one that doesn't support the BT TV App, or you require an upgrade. This is a problem with the player, which is causing issues for the programme youre trying to watch. Make sure the term youve used is valid and try again. This means that youre using a VPN or equivalent service to change your device location. 06-04-2021 19h42, on Please check your WiFi or mobile connection then try again. This article is for people getting an error message watching BT Sport on a computer browser. Click here for more information about BT ID and how to get one >. You can change each registered device once every 30 days. If you havent exceeded your device limit and are having issues, If restarting your app doesnt work, try deleting the app off your device and then reinstalling it. This error code will show if there's a problem with your BT Sport account and it means you'll need to reset your password: log in with your existing BT ID (username) and password -you'll be asked to reset your password, then log into the BT Sport app with your BT ID and new password. Try pressing the following key code to take you back to the menu. 05-10-2021 If this doesnt work, youll need to fully restart the BT Sport App on your device. This means your BT ID login details were invalid. If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser. The search will only display results if you enter a valid search term. I'm having exactly the same issue. If this isn't the case, please exit the enhanced player and try again. (Youll need to log in again once youve reinstalled the app), Make sure your set top box is connected to your home wi-fi. Log out of the app, then log back in with new user details. 'Downloads and updates' in the Windows Store. 14h18, RUNNING LATEST VERSION OF SAFARI AND FIREFOX, I DIDNT HAVE THIS PROBLEM IN PREVIOS SEASONS, REALLY FFFING ANGRY AS IVE MISSED THE FIRST MAN UTD GAME, ITS EASIER BY FAR TO WATCH THE FOOTY ILLEGALLY, Re: The way you cast BT Sport is changing. If you've forgotten your BT ID password, you can retrieve or reset it through the BT Sport app or by visiting the BT website. If you have two TV boxes you can order an Extra Box subscription which will allow both boxes to be connected. This error message will show on Apple iOS devices. on As the BT TV App can only be used in the UK or European Union (EU), the app needs location services to be turned on. 20h51. This means that youre using a Virtual Private Network (VPN) or equivalent service to change your device location. ; To sign into your account, click on the Login icon in the top right corner. 9h34, on MY038, MY107, MY111, MY112, MY109, MY108, MY122, MY123, MY018, MY118, MY119, MY125, MY003, MY004, MY005, MY006, MY001. This looks like a spanner, Scroll down to Reset BT TV Data and press, Check your broadband connection. How do I cast the BT Sport app to my TV screen? Have you tried the steps onErrors on the BT Sport App. Your TV will need to be HD ready also. Youll need to disconnect your device from any external display to continue using the app. If you're watching BT TV and your TV screen goes pink, your HDMI cable may not be plugged in correctly. motor/ limit switch 2 not connected. Now retry the service to see if you still get the error, If you still get the error, restart your TV box by flicking the switch on the back. These errors appear when you're trying to watch a video or channel in the BT Sport app. If you need the link to do this, it's: www.bt.com/mybt>. 21h09, on on When things go wrong, it can quickly get you up and running again. These error codes normally indicate a problem with your internet connection. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. 12h42, Welcome to the Community and thank you for posting. Do this by disconnecting the power supplies. When you have a solid broadband light on your Hub and modem, reconnect the TV box to the power supply. Tips if you're connecting to the app over a 3G or 4G mobile connection: Check you've turned on mobile streaming. If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. What do I do next? Before looking for your error code, why not try our TV and Sport help tool? If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process). However you can't have this if you have Sky Cinema or Sky Sports. Before looking for your error code, why not try our TV help tool? 14h14, IVE TRIED ABSOLUTELY EVERYTHING TO CORRECT THIS, UPDATE AFTER UPDATE AFTER BROWSER AFTER BROWSER. GP089, GP080, GP201, GP202, GP203, GP204, GP205, GP206, GP207, GP208, GP209, GP210, GP211, GP212, GP213, GP214, GP215, GP216, GP217, GP218, GP219, GP220, GP221, GP222, GP223, GP224, GP225, GP226, GP227, GP228, GP229, GP230, GP231, GP232, GP233, GP234, GP235, GP236, GP237, GP238, GP239, GP240, GP241, GP242, GP243, GP244, GP245, GP246, GP247, GP248, GP249, GP250, GP251, GP252, GP253, GP254, GP255, GP256, GP257, GP258, GP259, GP260, GP261, GP262, GP263, GP264, GP265, GP266, GP267, GP268, GP269, GP270, GP271, GP272, GP273, GP274, GP275, GP277, GP278, GP279, GP280, GP281, GP282, GP283, GP284, GP285, GP286, GP287, GP288, GP289, GP290, GP291, GP292, GP293, GP294, GP295, GP296, GP297, GP298, GP299, GP300, GP301, GP302, GP303, GP304, GP305, GP307, GP308, GP309, GP310, GP311, GP312, GP313, GP314, GP315, GP317, GP316, GP081, GP082, GP098, GP087, GP088, GP099, GP997, GP996, GP901, GP902, GP903, GP906, GP907, GP908, GP910, GP911, GP914, GP932, GP915, GP916, GP927, GP929, GP930, GP937, GP938, GP917, GP919, GP921, GP925, GP999, GP100, GP101, GP100, GP103, GN004, GN007, GN008, GN009, GB901, GB907, GB910, GB915, GB927, GB921, GB923, GB999, GB929, GB001, GE104, GE105, GE106, GE107, GE110, GE111, GE112, GE113, GE114, GE115, GE116, GE117, GE123, GE124, GE125, GE126, GE101, GE120, GE102, GE103, GE122, GE121, GE100, GE001, GE015, GE915, GE999, GE118, GE119, GF029, GF030, GF032, GF033, GF036, GF024, GF151, GF060, GF062, GF025, GF026, GF027, GF067, GF020, GF021, GF023, GF090, GF091, GG429, GG500, GG106, GG101, GG102, GG111, GG104, GG401, GG112, GG113, GG114, GG115, GG116, GG117, GH103, GH114, GH111, GH112, GH105, GH106, GH107, GH108, GH110, GJ921, GJ999, GK001, GK002, GK003, GK004, GK006, GK025, GK020, GK021, GK022, GK023, GK024, GK007, GK005, GK026, GK027, GK915, GK916, GK999, GM001, GO001, GO001, GO002, GO003, GO004, GO005, GO006, GO007, GO008, GO009, GO010, GO011, GO012, GO013, GO014, GO015, GO016, GO017, GO018, GO019, GO020, GO021, GO022, GO023, GO024, GO025, GO026, GO027, GO028, GO029, GO030, GO031, GO032, GO033, GO034, GO035, GO036, GO037, GO038, GY124, GY127, GY128, GY126, GY131, GY132, GY133, GP274, GP105, GE150, GE151, GE152, GE153, GE154, GE155, GE156, GE160, GE161, GE162, GE163, GH123, GH124, GH125, GH126, GH127, GH128, GH129, GE139, GE140, GE141, GF085, GE132, GE134, GE136, GE137, GP101, GP102, GB011, GB012, GB013, GJ102, GJ103, GJ106, GJ104, GJ105, GJ112, GJ113, GJ113, GJ113, GJ114, GJ117, GJ115, GJ116, GP104, GP105, GO052, GO053, GO054, GN010, GN011, GN012, GN013, GN014, GN015, GN016, GF100, GF101, GJ940, GE003, GE004, GE005, GE008, GE007, GE008, GE014, GF041, GF042, GF043, GF044, GF046, GF070, GF047, GF050, GF040, GF061, GF069, GF080, GF081, GE013, GK010, GK011, GK012, GK013, GK014, GK015, GK016, GK017, GK018, GK019, GY130, GY135, GY136, GY137, GF086, GF087, GE130, GE131, GE133, GE135, GE138, GE142, GO050, GF063, GC001, GC002, GC003, GM004, GM005, GM006, GM007, GM008, GM009, GN020, GO999, GP104, GW041, GW998. Simply click the link below and give it a go. If you see the ID003 error code while using the BT Sport app, this means that access to the BT Sport app isnt active on your account. Try following these steps to fix this problem. VC052, VC053, VC054, VC055, VC056, VC057, VC058, VC059, VC060, VC063, VC064, VC065, VC066, VC068, VC072, VC073, VC074, VC075, VC078, VC081, VC082, VC083. 0 Ratings Cliff Aspiring Expert on 29-11-2020 11h03 2,140 Views Message 4 of 6 Re: ERROR CODE YVM302 This error message will show on Apple iOS devices. If your broadband isn't working please use our broadband troubleshooting wizard, If you've got a connection, your broadband speed may not be fast enough to receive these channels -, If your download speed is below 5mbps then you may have a broadband speed fault, If broadband is working and is fast enough then check the connection between your Hub and TV box. You may also see this error code when porting a BT mobile number over to EE and the transfer hasn't completed yet. Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). 18h07. Please be patient and try the BT Sport app again shortly. Try fully restarting the app, then attempting the action again. In order to watch a single Extra TV channel with good picture and sound, you need minimum download speeds of: Test your speed to make sure your connection is running fast enough. You get this message if you've tried to log in but you've used the wrong username, password or both. Before looking for your error code, why not try our TV and Sport help tool? If you still see the error message then try restarting your equipment: Follow these steps to try and fix these YVM errors: You'll need to connect your TV box to your TV using an HDMI cable. on If you're seeing one of these errors, there's a problem with the BT ID details you're using. Just plug your aerial lead directly into your youview box and don`t bother with the aerial back to the TV. This error code relates to the enhanced video player. What content and channels are available on the BT Sport app? on It works and I can now watch two matches at once, which was my ultimate goal. NCE-001 error code Try closing the app and opening it again. The help tool can quickly get you back up and running again. If your speed isnt fast enough, please get help improving your speed or if you're watching in HD, you could always try watching the SD version of the channel instead. If you can play catch up TV, then your box is connected. Playing the video or channel again will usually fix this but if not you can: If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. If you saw the error message when watching the BT Sport App on a mobile or tablet device, then please click here to visit the BT Sport App error message page > Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). These error codes are usually caused by a problem with your BT Sport order. Simply click the link below and give it a go. Any assistance before the next Premiership rugby game on friday night would be appreciated! 18h44, on on 0 Ratings Press the, Reboot your TV box by flicking the switch at the back and then try again, If you're still having a problem then contact the, Rescan - follow current missing channels steps, Check the connection between your Hub and TV box. Announcements, Guides & Community Updates. Simply click the link below and give it a go. When things go wrong, it can quickly get you up and running again. VC001, VC004, VC005, VC006, VC007, VC008, VC009, VC011, or VC014. This happens if you're trying to watch more than two streams at the same time. Check your wi-fi connection, re-start the app and re-try. 15-08-2020 9h14, https://www.bt.com/sport/watch/live-now/bt-sport-1, on This means that there's either an issue with your registered device(s), or you've reached your registered device limit. I logged a call with the support desk on Sunday but I haven't heard anything back. CF001 or CF002 error code These error codes are normally caused by app configuration issues. Please exit the enhanced player and try again. Error VC011 may also occur if you use data compression apps. Please bear with us as we update our records. The player should now work, In 'Website tracking', deselect 'Prevent cross-site tracking, In 'Cookies and website data', deselect Block all cookies, Close the menu, and then refresh the page. This is most likely caused by a network issue. Please try a wi-fi connection instead. Only the best USA VPN can mask your actual IP address and replaces it with a UK IP address. You can access the BT Sport btsport.com and BT Sport App, on a mobile device, on as many supported devices as you like. The app will use your device's location settings to check that you're in the EU, so you may need to turn this service on. This means that an issue with your internet connection is interfering with the pairing process. You'll need to wait until the next day before you can request a new validation PIN again. If you try to access BT Sport in USA, you'll face the following geo-restriction error. Please check your connection and try again. To see our list of supported Internet Browsers, visit Setting up the BT Sport online player>. If you want to record you'll need to get a box with a built-in recorder. What URL is in the address bar when you're seeing that message? It may take a little while for our systems to catch up after you have placed an order for BT Sport, so you could see the screen below when you first log in. There are a number of reasons why this may be happening. Close any other apps you have open, then re-start the app. answer your security question on the web page that opens 8 enter your BT ID username (your email address) and password 9 a message will confirm your BT ID is now set up and ready to use 10 download the BT Sport app in your device's app store and log in using your BT ID username and password to start watching How do I set up discovery+? If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. You'll receive these messages if your wi-fi or mobile connection isn't strong enough to load the enhanced video player. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. You'll need to download the latest version of Javascript online. 20h12. on We recommend that you try uninstalling any data compression apps you have on your device. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. If this doesn't work, uninstall the app and reinstall it again. Youll need to disconnect your device from any external display to continue using the app. See 2 more articles > Entertainment on EE: data passes and roaming For two weeks now Ive had an issue with logging in to my BT sport app on both my smartphone and smart tv. 15-08-2020 Check that your TV is on the correct input by pressing the 'Source' button on your TV remote control. VC526 means your internet connection is failing to keep up, and your player has been buffering for too long. The help tool can quickly get you back up and running again. This may require you to log in or accept terms. If you can't perform a factory reset on your TV box using the buttons, you may need to try resetting using the menus>, Be aware that resetting your box this way deletes any recordings and scheduled recordings. This means that your device's location services aren't enabled for the BT TV App. Check your internet connection by trying to watch a video on YouTube. Please wait up to 24 hours for your account to fully activate. Note: You can't pair if your device is on a mobile network such as 3G or 4G. 1h17. Try it again, or check your 'Network Settings' and the download should start again by itself. Your BT ID is correct but you dont have BT Sport on your account, This happens when you have an active BT ID but no BT Sport subscription. If you'd like to look up the code, please type the full error code in the box below. Below are instructions for how to do this: Go to the home page and press the Settings icon. Now retest the channel, If you're using a SCART cable, try using an HDMI cable for the best viewing experience. If you can't remember all your log in details you'll find links on the page to follow. 12-08-2021 If you're not sure which input option to use, test each one by one. can you help i have the latest browser but I'm still getting this error code VC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. An Error Code has appeared on the BT Sport App, what should I do? If you still have the same problem try, Try reversing or using a different HDMI cable between your TV and TV box, It might be a problem with the TV and TV box communicating with each other. You need to click Always allow, this should fix the problem. BT Sport can only be streamed in the UK and EU. You can still subscribe to BT Sport's Monthly Pass. This error happens because you need to download the app from the Amazon App Store, and not from Google Play. This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. I'm getting this too. You'll probably need to use a different device, but check our minimum operating system requirements as you might only need a simple upgrade to your operating system. There are a number of reasons why this may be happening. ER19. When watching live rugby via the BT sports app(on a Samsung A53) I get a error code of VC018. Please try again after 15 minutes. Please visit our billing help pages for more information. Please try again later. This means your BT ID login details were invalid. It's therefore given up trying. I can't seem to get this working? This error will show if you've requested a validation PIN too many times. To do this, press the, Once your box has checked and installed any available updates, retry the service to see if you still get an error, Check your box is connected to your network. If you enter a password incorrectly 3 times within 15 minutes your access will be blocked for 15 minutes. The BT Sport online player uses cookies to enable a high quality viewing experience. Then make sure that "Location Services" is switched on, or green. You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. Enjoy BT Sport anywhere with ExpressVPN. Try fully restarting the app, then trying the action again. If it still fails try connecting directly to the TV, If you still have the same problem, try a different HDMI cable and an alternative HDMI input in your TV. Here's some more help you might find useful. These error codes indicate that the web browser on which you're trying to view isn't supported by our player. I have a problem with my BT Sport App on a smartphone or tablet. Try logging in again, re-start the app and then try again. So when you come back to watch again, you get this error. Test by checking if you can watch a video on YouTube, If none of the above work, log out of the online player, then log back in again, Log out of the BT Sport online player, and then log back in again, From the four options for 'Cookies and website data', please select 'Always Allow', Close the menu and then refresh the page. For example, your order may not have completed correctly, or your BT Sport account number hasn't been correctly linked to your BT ID. Please enter your postcode below. 03-07-2020 Click on My BT in the on-screen message and well help you to complete the process. This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. Wait 15 minutes and re-try entering the details. 0 Ratings 4 REPLIES Longshanks0511 Expert on 13-03-2020 9h02 These error codes are normally caused by app configuration issues. If youve already had access to the BT Sport app but are now seeing this error code, your EE billing account may have been suspended or cancelled. If you then select I am the account holder, well send a letter containing a PIN to the account holder's address. 13-08-2021 If you don't have a specific error code or can't remember it, then click instead on the 'View all error help' button. This error code is most likely caused by your browser's cookie settings. 12-08-2021 Check your 4K recordable TV box is connected directly to your Hub with an Ethernet cable.