About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. The advice can change so check regularly for updates. The insurance company will make a 75% refund of the cancellation costs. See our frequently asked questions relating to COVID-19, covering both before you travel and while you're away, so you can book with confidence. You can contact GO TUI by e-mail help@gotui.com or by telephone at +32 78 149 258 in case of an emergency. If you want to cancel your TUI holiday you must pay a termination fee. Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking. You can choose another TUI fly website here. If the same flight can take place from another Belgian airport of departure, the change is also free of charge. You can find more information on the Passenger Location Form and possible exceptions at https://travel.info-coronavirus.be/. Annual policies cannot be cancelled. or cancel your holiday and receive a full refund within . Virgin Holidays and Virgin Atlantic allow you to make changes to flights or holiday packages free of charge. Children traveling alone must fill in their own form. You will receive a voucher to book a new TUI fly flight. In case you spend less than the amount of the voucher, you will retain the remainder of the vouchers value. But if you would rather not travel right now, you willreceive a refund for the cancellation. Call them at 0902 150 45 (0.75 euros / min). When we looked at flights to Budapest from London Luton in July 2022 for example, the difference between a basic and Wizz Flex return fare was an extra 30 per person. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide. For Covid related reasons you can also make a fee-free change right up until your day of departure. Only if you are unable to wear a mouth mask on the plane for medical reasons do we request that you wear a splash screen, known as a face shield. TUI CMO Katie McAlister explained that even having set up retail employees to operate as virtual contact centres, there was no way the business could cope with the level of demand. Certain conditions may apply at some destinations, e.g. For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. Don't travel if you have symptoms of or have tested positive for COVID-19. How to change or cancel a flight with EasyJet, Ryanair and more: Airline policies and Covid rules compared EasyJet currently offer the most flexible cancellation policy out of the five major UK . A few minutes before the event . Youll need to rebook at least 7 days before your travel dates. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. No, you have to be fully vaccinated in order to travel to certain destinations without having to take a corona test. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. If you decide to cancel and request a travel voucher, you have until 30 September 2023 to use it. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. All guests travelling on holiday with TUI this year will automatically receive a supplementary holiday guarantee cover at no extra cost. Service on board has been adjusted so as to maximally limit contact. If the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid, even if the price of the new flight is higher. Can I cancel my holiday with SpareFare is the biggest travel marketplace with a secure exchange system you can trust. Click on the link Coronamaatregelen for your destination. If selling your holiday sounds like a great idea, but you dont have a friend who wants it, read below to find out how SpareFare can help. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . If you do not have a cancellation insurance or if your insurance does not provide sufficient coverage, you can contact our Customer Services Center. You will receive a refund within 2 weeks. Does this option interest you? This also applies to people under the age of 18. Have you booked a TUI holiday in the United Kingdom and want to cancel, change or transfer it to someone else? These cookies enable us to display personalised and relevant offers and create social media links, and third parties to monitor your internet behaviour and display customised ads. If you travel to a destination where a COVID-19 (PCR) test is not obligatory, you need to take this test not earlier than 72 hours before your departure. 163.04. We do everything within our power to continuously update this overview,but we count on you to also seek information before your departure. Please note: you should take into account the fact that the suppliers terms and conditions may change at any time. Do you want to travel in Europe with a vaccination certificate? Entry Requirements. With Cunard you can book with confidence thanks to our flexible transfer policy, cruise protection, and travel insurance guidance. Britain's biggest holiday company is seeking to reassure prospective customers by offering cover for passengers against coronavirus -related problems. Booking Terms and Conditions. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. Tui has announced a "Covid-19 cover . If the price of the new flight is lower, you will receive a refund. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. Our Agreement for Marella Cruise and TUI River Cruise holidays booked from 17/03/20 to 31/05/20 We are TUI UK Limited, Company Number 02830117, our Registered Office is Wigmore House, Luton, LU2 9TN and Our Agreement sets out what we can expect from each other when you buy a holiday from us. Our website uses cookies to improve your experience. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Starting on the issue date, you have one year to book a new trip. Due to the measures taken at the different destinations, we have had to change or even cancel some of our flights. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Travel insurance can be taken out within 30 days of booking. TUI has changed its refund policy following the Foreign and Commonwealth Office 's recent announcement advising Britons against all but essential travel due to the ongoing coronavirus pandemic . Many travellers will opt for a flight-only booking a riskier option for a number of reasons, especially amid the pandemic. In that case an additional PCR test is not necessary. You will then receive the certificate by post a few days later. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. This is a nice upgrade of our Platinum (basic) Cancellation insurance, which already provides coverage for the standard guarantees. Our partners are doing the best they can to help you! You can download our menu for your flight at https://www.tuifly.be/en/buyonboard-en. Any closer to the departure time and the cost increases to 83 (71) per passenger, per flight. If this sounds like the better option, read the last section below Can I sell my TUI holiday. I have booked a trip with another airline then TUI fly but I cant wear a face mask on the plane for medical reasons, what should I do? Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. If you booked prior to 16 February 2022, youll need to check what Virgin Atlantics policies were at the time of booking, via their Earlier Policies on the No Change Fees policy webpage. You can find an overview of all measures taken and changes applicable on board our TUI fly flights on the special web page https://www.tuifly.be/en/flightinfo-corona-measures. Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? The new policy allows holidaymakers to make one fee-free change to their booking - including the hotel and destination - regardless of whether they are affected by COVID-19. For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. You are required to officially cancel your trip and file a damage claim. If the DFA advises against all but essential travel and we cancel your . The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Motel 6 cancellation policy. Did you book a parking space with Quick Parking, but your trip has been cancelled? There might be additional fees resulting from the change, but the TUI representatives will let you know if this is the case. If you need assistance you can contact TUI directly. Then as from 11/03 it is no longer compulsory to fill in the Belgian Passenger Locator Form. You are allowed to combine several vouchers. *if possible. Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. You can request this certificate via. Following hundreds of flight cancellations in May and June, BA has scrapped its generous book with confidence' policy, which allows customers to make fee-free changes and cancellations. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. In order to guarantee a proper follow-up, VisumCentrale asks that you contact them by e-mail: info@visumcentrale.be. Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reserva Can I cancel a flight with Thomas Cook? has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID . You can consult the conditions on our corona conditions page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Please note this article is for flights booked with Expedia. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Once you have arrived at your destination, the rules with respect to wearing face masks depend on the country. How much will it cost to change or transfer my TUI holiday? In addition to functional cookies, which are necessary for the proper operation of our website, we also install analytical cookies to measure the use and quality of the website. In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher. Its a way to insure yourself against future developments in the situation relating to the coronavirus. We therefore advise you to consult their terms and conditions. You can upgrade a service, add on a flight extra, upgrade a room type or board basis, among other changes. If you booked your flight via an independent travel agent, the value of your voucher will equal the amount TUI received from your travel agent for the flights booked. Many people are not aware of this, but you have another option sell your holiday to another person and get your refund that way. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. This way you will always have the most recently updated information. You can read about the requirements for your destination on our Corona Measures page: https://www.tuifly.be/en/corona-measures. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. Recovered from COVID-19 at least 11 days after testing positive within the last 180 days. TUI allow you to transfer your holiday in the name of another person. Marella Cruises sailings on Marella Discovery and Marella Discovery 2 due to depart on or before 31 July 2021. During the period in which the measures taken are adjusted by the authorities in a holiday destination and by the Ministry of Foreign Affairs in an affected area, Before and after the period during which negative travel advice is given for an affected area, For future trips to destinations not affected by the coronavirus at the moment, but where the situation may change in the near future, For France: 0899 190 043 (max. We advise you to check the latest updates shortly before the departure of your flight. The termination fee depends on how many days before the booking you inform TUI of your cancelation. Federal Reserve Governor Christopher Waller was forced to cancel a Zoom videoconference after it was 'hijacked' by a participant who displayed pornographic images. This page is updated during office hours. on your documents match your booking details. You will receive a refund for the products or services you booked and paid directly with TUI fly, e.g. It said schedules will be cancelled until mid-February, joining . REFUND CREDIT. 1,34 per minute) They will gladly make the booking for you. For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding. Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & Conditions Credit card fees Media Centre Travel Jobs Affiliates Discover Lakes & Mountains Discover Weddings App Store for Ios Google Play Store Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© " + new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday Weather. This applies if you or someone in your party tests positive; if you're officially required to self-isolate; if there's a local lockdown in the area you live in and you're unable to travel; or if vaccination, testing or quarantine requirements have changed since you booked and you are therefore no longer able to travel. You will automatically receive the new voucher for the remaining amount by e-mail. More information can be found hereunder. Ryanairs zero change fees policy only applies to bookings made between 26th December 2021 and 31st January 2022, for flight changes up to 30th September 2022. If you are unable to present the code, you will be denied access to the plane. If you booked a flight via an online travel agent or a facilitator (i.e. Just a moment while we perform our search Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via, We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. The voucher is personal, you are not allowed to give it to someone else. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you have booked your holiday on TUIs website (not through another travel agency) you can go to Manage My Booking in your TUI account to make changes including: cancelling your holiday, changing your holiday, changing the names of the passengers, changing contact details and much more. If you are returning from a non-European destination, you are still obliged to fill in the PLF (https://travel.info-coronavirus.be/) digitally when returning to Belgium. If we need more details, we will contact you. We therefore advise you to check your mailbox regularly. Articles of clothing (e.g. Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via Verklaring over cookies. Its possible to reserve a seat or check in online via https://www.tuifly.be/en/online-check-in. It is possible to do an antigen test. not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. Many popular travel firms, including Jet2, Tui, easyjet and Featuring flexible changes, testing partners and a quality guarantee, the TUI Holiday Promise is designed to give you total peace of mind. Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. Entry Requirements. Unfortunately, it is temporarily not possible to purchase tax free products like cosmetics and perfumes. You'll always find the latest info on the FCDO website and on our 24/7 Travel Alerts page. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Its possible that the country of your destination imposes the obligation on travellers to take a PRC test. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. but we count on you to also seek information before your departure. More information can be found. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. TUI revealed it has cancelled flights bound for a handful of holiday destinations in its latest update to customers. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. Do you have a flight you booked with Kiwi.com that you want to cancel? You need to be in the possession of proof that you have taken a COVID-19 (PCR) test and that the result is negative. You can change your flights without a fee within 24 hours of booking, if youve made a mistake in your times or dates. Thomas Cook flights are 100% non-refundable. Lines open: Monday to . More information is available at https://www.tuifly.be/en/fly-deluxe-en. Tui Airways has cancelled nearly 200 flights due to serve Manchester Airport between now and the end of June as the chaos faced by UK holidaymakers worsens. More information can be found hereunder. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. The issue date and the expiry date of the initially issued voucher remain applicable. 1,34 per minute). Important Note: Your deposit is non-refundable and TUI may not be able to refund added elements of your holiday. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. You can consult the requirements for your destination on our corona measures page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. COVID-19 testing. Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . If your file is cancelled free of charge, the premium will also be cancelled free of charge. The issue date and the expiry date of the initially issued voucher will remain applicable. As of 8 June 2022, BAs standard policies apply which means if you book now, you will be charged for making a change or cancellation. You will then need an extra (booster) vaccine. If you change your booking, the premium will be deducted from the new travel price. We have done everything within our power to continue to offer you this service in these challenging times. This also applies if, in the seven days before your departure, the government in your destination requires children aged 11 and under to be fully vaccinated and they arent currently invited to receive the vaccine in the UK. However, the policy doesnt apply unless there is a travel ban. There are several advantages to checking in online! You will receive a QR code after having completed the form. Your file will be processed as soon as possible. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Your cancellation request will be handled by the property based on your selected policy and consumer law, where . To change a name, passenger, or passenger type (you can correct a spelling error without paying a fee), To change accommodation, departure or destination airport, or to change a flight not operated by TUI Airways. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Find out whether carriers including BA, Jet2, Ryanair and Tui will refund or Some changes are free and for some you will need to pay a fee. Should something change in the flight you booked, you will be informed personally and in time. There is no general pandemic protection, but within the scope of travel cancellation and travel health insurance, you are also covered in the event of COVID-19 illness. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. This . VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. For some destinations, you dont need to take a test if you have been fully vaccinated for at least 14 days. TUI fly does not accept any responsibility if the passenger is denied boarding on account of inadequate travel documents or non-compliance with certain travel formalities. Sell your holiday here on SpareFare. Find out which insurance companies offer the most complete Covid cover. Travellers (from 12 years old) who do not hold an EU Digital Covid certificate must complete the FCS (Spanish Health Form) within 48 hours before departure. Completing the PLF form on paper is no longer valid, a printout of the electronically completed PLF is valid. Most will, for example, pay a cancellation claim if you test positive with the virus and consequently can't travel - but only a minority would pay out if a government . After these 270 days, the certificate can no longer be used to travel. Onboard our planes. You are in luck, TUI allows you to cancel, change or transfer your holiday for a fee. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Your travel agency can give you more information about this voucher. Click on the link Coronamaatregelen for your destination. If the price is lower, you will receive a refund or you will pay the lower amount of the trip (if you received a refund for your cancellation). If you booked your flight in a TUI shop or on the TUI fly website, the value of the voucher equals the price you paid for your trip (including administrative expenses, extras and the cost for travel and cancellation insurance premiums, if any). Thats why we want to suggest an alternative flight from the TUI fly flight schedule.